At RentForms, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We collect several types of information to provide and improve our Service:
Personal Information You Provide
- Account Information: Name, email address, password
- Property Details: Property addresses, rental listing information
- Rental Form Content: Questions, settings, and configurations for your forms
- Applicant Data: Information submitted by tenants through your forms (names, contact details, employment information, etc.)
- Payment Information: Processed securely through Stripe (we do not store full credit card details)
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service
- Device Information: IP address, browser type, operating system
- Analytics: We use analytics tools to understand how our Service is used
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide the Service: Create and manage rental forms, collect and organize applicant data
- Process Payments: Handle transactions and send receipts
- Send Notifications: Email alerts for new applicants, service updates, and important announcements
- Improve the Service: Analyze usage patterns to enhance features and user experience
- Customer Support: Respond to inquiries and provide technical assistance
- Legal Compliance: Fulfill our legal obligations and enforce our Terms of Service
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: Trusted third-party vendors who assist in operating our Service (e.g., Stripe for payments, email service providers) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protect Rights: To protect our rights, property, or safety, or that of our users or others
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data in transit
- Secure Infrastructure: Data stored in secure data centers with restricted access
- Password Protection: Passwords are hashed and salted using industry-standard algorithms
- Regular Audits: Periodic security assessments and monitoring
5. Data Retention
We retain your information for as long as necessary to:
- Provide you with the Service
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
6. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Update: Correct or update your personal information through your account settings
- Delete: Request deletion of your account and associated data
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from non-essential email communications
- Object: Object to processing of your personal information in certain circumstances
To exercise any of these rights, please contact us through our contact page.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small data files stored on your device. We use:
- Essential Cookies: Required for the Service to function properly (authentication, security)
- Analytics Cookies: Help us understand how users interact with the Service
You can control cookies through your browser settings, but disabling certain cookies may affect functionality.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Third-Party Links
Our Service may contain links to third-party websites (such as rental listing sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to our facilities and service providers.
11. GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) to ensure your data privacy and security. Our GDPR compliance includes:
- Lawful, fair, and transparent processing of personal data
- Data minimization - we only collect data necessary for our services
- Secure data storage and processing with appropriate technical measures
- Respecting all data subject rights including access, rectification, and erasure
- Data breach notification procedures in accordance with GDPR requirements
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page.
